Research assesses Brazilians' perception of bureaucracy


Source: Paraíba Online, 22/02/2009

In the December 2008 round, the CNI / IBOPE survey investigated the degree of difficulty faced by Brazilians in carrying out certain bureaucratic routines, such as issuing documents, opening and closing a company, meeting legal requirements, approving a credit or obtaining social rights.

The objective of this initiative was to assess the perception of Brazilians about bureaucratic procedures and establish a ranking of the tasks considered most difficult.

Of the 13 bureaucratic tasks evaluated, in seven the degree of difficulty exceeds the perception of ease. In the stratified analysis of the results, there is some uniformity in the perception of the various segments investigated, but some tasks are shown to be particularly more complicated in the North and Northeast regions and for the lower levels of education and income.

At the top of the bureaucracy ranking appears the requirement for retirement or pension, a task considered more difficult by most respondents. This result reveals the obstacle that Brazilians face at the end of their professional life. For 61%, asking for retirement or pension is a task considered "very difficult" or "difficult", while only 15% considered the initiative "easy" or "very easy".

The study also reveals that the group of tasks related to heritage is especially more complex. This group includes the acquisition of real estate, bank loans and the opening or closing of a business. These activities are among those considered the most difficult by the population and have as a common feature a higher demand for guarantees.

In the group referring to obtaining documents, the tasks are classified by the interviewees as simpler. This list includes birth registration, CPF registration and obtaining a passport and identity card.

The exception is due to documents related to the transit system, such as obtaining a driver's license and licensing and transferring vehicles.

Bureaucracy Ranking