ACRE
State Security Secretariat - ACRE
Av. Getulio Vargas, 232 - Centro - Palácio das Secretarias
69900-210 - Rio Branco / AC
Tel: (68) 3224-1183
Fax: (68) 3223-5789
Email: estrutura.seguranca@ac.gov.br
www.ac.gov.br/

ALAGOAS
General Police Station of the Civil Police of Alagoas
Rodovia AL-101 Norte - KM 5, S / N, Jacarecica
57039-370 - Maceió / AL
Tel: (82) 3315-2656
Email: dgpc@pc.al.gov.br
Hotline: 0800 284-9390 or 181
www.pc.al.gov.br

AMAPÁ
Precinct Crimes Against Property - DECCP
Rua Guanabara, nº 138, room 212, 2nd floor - Macapá / AP 68908-360
Tel: (96) 2101-2330 (holder) / (96) 2101-2306 / (96) 2101-2309
Email PC Amapá: ascompcap@bol.com.br
www.policiacivil.ap.gov.br

AMAZONAS
Political and Social Order- DEOPS
Av. Pedro Teixeira, 180, Conj. D. Pedro I, Planalto - Manaus / AM 69040-000
Tel: (92)3214-2270/ (92)3214-2268/ (92)3214-2269
www.adepolam.org.br

BAHIA
Department of Crimes Against Property - DCCP
13th May Square, S / N, 1st Floor, Civil Police Headquarters Building
40070-010 - Salvador / BA
Tel: (71) 3116-6548
Fax: (71) 3116-6550
Hotline: (71) 3235 0000
www.policiacivil.ba.gov.br

CEARÁ
Fraud and Counterfeiting Police Station
Address: Rua do Rosário, 199, 1º andar - Centro
60055-090 - Fortaleza / CE
Tel: (85) 3101.7338; (85) 3101.7331; (85) 3101.7334; (85) 3101.7335
www.policiacivil.ce.gov.br

FEDERAL DISTRICT
Fraud and Counterfeiting Police Station - DEF
Isolated Areas Sector Southwest Block D
70610-200 - Brasília / DF
Tel: (61)3362-5904; (61)3362-5902
www.pcdf.df.gov.br

ESPÍRITO SANTO
Defraud and Counterfeit Police Station - DEF
Av. Nossa Senhora da Penha, 2290 - Santa Luiza
29045-402 - Vitória / ES
Tel: (27) 3137 9043
Fax: (27) 3137 9118
www.pc.es.gov.br/

GOIÁS
State Police Department for the Suppression of Crimes Against Consumers - DECON
66, nº 12, Centro
74055-070 - Goiânia / GO
Tel: (62) 3201-2780 / 2781/2786/2791
Hotline: 197
Email: decon-goiania@policiacivil.go.gov.br
www.policiacivil.go.gov.br

MARANHÃO
Defrauding Police Station
Av. Beira Mar, S / N, RFFSA - Centro
65010-070 - São Luis / MA
Tel: (98) 3214-8661
Hotline: (98) 3223 5800 (Capital); 0300 313 5800 (Interior)
www.ssp.ma.gov.br

MATO GROSSO
Specialized Consumer Police Station - DECON
Rua Ranulfo Paes de Barros, s / nº - Bairro Verdão
78030-265 - Cuiabá / MT
Tel: (65)3637-5190; (65)3637-5205; (65)3637-9609
www.policiacivil.mt.gov.br

MATO GROSSO DO SUL
Special Police Station for the Suppression of Defrauding Crimes - DEDFAZ
R. Ceará, 2146 - Jd. Autonomist
79022-391 - Campo Grande / MS
Tel: (67) 3318-9000 / 9032
Email: dedfaz@pc.ms.gov.br
www.pc.ms.gov.br

MINAS GERAIS
Specialized Consumer Protection Department - DECON
Av. Nossa Senhora De Fátima, 2855 - Carlos Prates
30710-020 - Belo Horizonte / MG
Tel: (31) 3212-3002
www.pc.mg.gov.br

PARÁ
Specialized Police (DPE)
Address: Avenida Governador Magalhães Barata, nº 209, Bloco C - Nazaré
66040-903 - Belém / PA
Tel: (91) 4006-9029
E-Mail: dpe@policiacivil.pa.gov.br
Hotline: 181
www.policiacivil.pa.gov.br

PARAÍBA
Police Station for Crimes against the Person - Campina Grande
Pedro I Street, 760 - São José Neighborhood
58107-615 - Campina Grande / PB
Tel: (83) 3310-9336
Hotline: 147

Police Station for Crimes against the Person - João Pessoa
Praça Firmino da Silveira, S / N - Police Station - Varadouro
58010-170 - João Pessoa / PB
E-Mail: dpessoa.capital@ssp.pb.gov.br
Tel: (83) 3218-5319 / (83) 3218-5250

Fraud and Counterfeiting Police Station - Campina Grande
Rua Pedro I, 760 - São José
58107-615 - Campina Grande / PB
Tel: (83) 3310-9336
www.ssp.pb.gov.br

PARANÁ
Police Station for Crimes Against the Economy and Consumer Protection - DELCON
Rua Desembargador Ermelino de Leão, 513 - Downtown
80410-230 - Curitiba / PR
Tel: (41) 38837100
FAX: (41) 38837109
delcon@pc.pr.gov.br
www.policiacivil.pr.gov.br

PIAUÍ
Police Station Against Crimes Against Tax, Economic and Consumer Relations - DECCOTERC
Praça. Mal. Deodoro da Fonseca, s / n
64000-160 - Teresina / PI
Tel: (86) 3216-9713
www.pc.pi.gov.br

PERNAMBUCO
Police Station for Crimes Against Consumers - DECON
Av. Conde da Boa Vista, 1410 - rooms 09, 10 and 11 - Boa Vista
50060-001 - Recife / PE
Tel: Permanence: (81) 3184-3833
Administrative Section: (81) 3184-3834
Sectorial Coordination: (81) 3184-3835
www.policiacivil.pe.gov.br

RIO DE JANEIRO
DECON - Consumer Police Station - Gávea
Major Rubens Vaz Street, nº 170
Gávea - Rio de Janeiro / RJ
Tel Duty: (21) 2332-2916 / 2915
Fax: (21) 2332-2917
www.policiacivil.rj.gov.br

RIO GRANDE DO NORTE
DEFD - Specialized Police Station in Counterfeiting and Fraud
Rua Cel. Estevam 1413, Rosemary
59030-000 - Natal / RN
Tel: (84) 3232-1565 / 1569

RIO GRANDE DO SUL
Civil Police Palace
Av. João Pessoa, 2050
90040-001 - Porto Alegre / RS
Tel: (51) 3288-2400
Hotline: 181
www.policiacivil.rs.gov.br

RONDONIA
Specialized Police Station for Crimes Against Consumers
Av. Sete de Setembro, 830 - Shopping Cidadão
76801-084 - Porto Velho / RO
Tel: (69) 3216-1034
www.pc.ro.gov.br

RORAIMA
General Police Station
Av. São Paulo, nº472 - Bairro dos Estados
69305-480 - Boa Vista / RR
Tel: 2121-5305 / 5300
Hotline: 0800 951000
www.sesp.rr.gov.br

SANTA CATARINA
General Police Station of the Civil Police of Santa Catarina
Rua Álvaro de Carvalho, 220 - Centro
88010-040 - Florianópolis / SC
Tel: (48) 3251-8100
Fax: (48) 3251-8100
Hotline: 181
www.policiacivil.sc.gov.br

SÃO PAULO
Police Department for Citizenship Protection - DPPC
Av. São João, 1.247 - Centro
01035-100 - São Paulo / SP
Phone: (11) 3337-0155 / (11) 3338-0155
www.policiacivil.sp.gov.br

SERGIPE
Special Counterfeiting and Fraud Office
Avenida Pres. Tancredo Neves, s / n - Novo Paraíso
49080-470 - Aracaju / SE
Tel: (79) 3259-2269
Hotline: 08000 79 0147
www.policiacivil.rn.gov.br

TOCANTINS
Police Station Specialized in the Suppression of Crimes against Consumers and the Popular Economy - DERCON
103 North NO 03 No. 35
77000-000 - Palmas / TO
Tel: (63) 3218-6812
Hotline: 197
www.ssp.to.gov.br

 

National agencies

National Health Surveillance Agency

Among other duties, Anvisa is responsible for prohibiting the manufacture, import, storage, distribution and marketing of products and supplies (food, medicines, cosmetics, cleaning products, cigarettes, etc.) in case of violation of the relevant legislation or of imminent health risk.
www.anvisa.gov.br

Department of Consumer Protection and Defense
www.mj.gov.br/dpdc

Consumer Protection Institute
www.idec.org.br

INMETRO
www.inmetro.gov.br

Institute of Weights and Measures - IPEM
http://www.ipem.rj.gov.br/ - RIO DE JANEIRO
http://www.ipem.sp.gov.br/ - SAO PAULO
http://www.ipem.mg.gov.br/ - MINAS GERAIS
http://www.ipem.pe.gov.br/ - PERNAMBUCO
http://www.ipem.es.gov.br/ - HOLY SPIRIT
http://www.ipem.am.gov.br/ - AMAZONAS
http://www.ipem.ap.gov.br/ - AMAPÁ
http://www.ipem.to.gov.br/ - TOCANTINS
http://www.ipemfort.ce.gov.br/ - FORTRESS
http://www.ipem.pr.gov.br/ - PARANÁ
http://www.ipem.rn.gov.br/ - LARGE NORTHERN RIVER

Consumer Portal
www.portaldoconsumidor.gov.br

Public Security Offices
São Paulo and metropolitan region: 181
State of São Paulo: 0800-15-63-15
Campinas Region (SP): (19) 3236-3040

CONSUMER PORTAL
http://www.portaldoconsumidor.gov.br/ondereclamar.asp

 

Municipal or state agencies:

RIO DE JANEIRO

Consumer Protection Commission of the Legislative Assembly of the State of Rio de Janeiro
Rua Alfândega, nº8 / ground floor - Centro
20070-000 - Rio de Janeiro / RJ
Tel: (+0800) 282 7060 XNUMX
www.alerj.rj.gov.br

Consumer Protection Committee of the City Council of Rio de Janeiro
Rio de Janeiro City Council
Praça Floriano, nº51 - 27th floor - corridor A - Cinelândia - Centro
20031-050 - Rio de Janeiro / RJ
Customer service: from Monday to Friday, from 2 am to 6 pm
Contact phone: 0800 285 2121
E-mail: Defesadoconsumidor@camara.rj.gov.br
Tel / Fax: (21) 38141371
www.camara.rj.gov.br

Consumer Protection Team of the Attorney General's Office
Av. Pres. Antônio Carlos, 607 - 22nd floor - Castelo
20020-010 - Rio de Janeiro / RJ
Tel: 2240-6042
From Monday to Friday, from 2pm to 6pm

General Public Defender of the State of Rio de Janeiro
Avenida Marechal Câmara, 314, Center
20020-080 - Rio de Janeiro / RJ
Citizen Relationship Center: 0800 285 2279
Email: crc@dpge.rj.gov.br
www.portaldpge.rj.gov.br

DECON - Consumer Police Station - Gávea
Major Rubens Vaz Street, nº 170
Gávea - Rio de Janeiro / RJ
Telephone: (21) 2332-2916 / 2915
Fax: (21) 2332-2917

Secretariat for Surveillance, Sanitary Inspection and Zoonosis Control in the Municipality of Rio de Janeiro
Rua do Lavradio, 180 - Downtown
20230-070 - Rio de Janeiro / RJ
Tel: (21) 2506-2200
Fax: (21) 2506-2202
Tel: (21) 2506-2210
E-mail: contatovisa@rio.rj.gov.br
www.rio.rj.gov.br/vigilenciasanitaria

Public Security Secretariats of Rio de Janeiro
Cristiano Ottoni Square, s / nº - 4th floor - Downtown
20221-250 - Rio de Janeiro / RJ
Phones: (21) 2334-9441 | (21) 2334-9445
Call service:
Telefones: (21)8596-6410; (21)8596-6403; (21)8596-6385; (21) 8596-6371

SÃO PAULO

Police Department for Citizenship Protection - DPPC
Av. São João - Nº 1247 - Center
01035-100 - São Paulo / SP
PABX: (11) 3338.0155
(It has the important mission of guiding the population about their fundamental rights and correcting eventual abuses committed in defined fields - consumer, public health, environment, labor relations, farm and public administration -, promoting criminal prosecution in its birthplace and subsidizing the Prosecutors and the Judiciary of skillful evidence sets, always for the benefit of the community).

PROCON - Consumer Protection and Defense Foundation
Service: 151
FAX: (11) 3824-0717
www.procon.sp.gov.br

Health Surveillance Center
Avenida Dr. Arnaldo, 351, annex 3, Cerqueira César
01246-000 - São Paulo / SP
Tel: (11) 3065-4600
E-Mail: cvs@cvs.saude.sp.gov.br
www.cvs.saude.sp.gov.br

COVISA - Health Surveillance Coordination
R. Santa Isabel, 181 - Vila Buarque
01221-010 - São Paulo / SP
Tel: (11) 3397-8278 / 8279/8280

Secretary of State for Public Security
Libero Badaró Street, 39, Centro
01009-000 - São Paulo / SP
security@sp.gov.br
Hotline:
São Paulo and metropolitan region: 181
State of São Paulo: 0800-15-63-15
Campinas Region: (19) 3236-3040